Delivery Terms

Do you ship to my city and location?

We currently deliver in Ahmedabad, Bangalore, Chennai, Ghaziabad, Goa, Greater Noida, Gurgaon, Howrah, Hyderabad, Kochi, Kolkata, Mumbai, Navi Mumbai, New Delhi, Noida, Pune, Kochi, Mysore,(Please recheck with other cities list) . We are coming to other cities very soon and will keep you posted!

What is the estimated delivery time?

Products are typically dispatched within 1-4 days of order confirmation depending on Your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same. Your maximum shipment time is 15 days All the products are transported and delivered using the Square Foot or its partner delivery network. While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.

Are there any shipping charges?

We charge for shipments as the material is voluminous and heavy. Any additional charges like entry taxes shall be borne by us. When you enter a pin-code in the address field while ordering a product, the system will indicate what we charge for shipments to your pin-code.

How do I track my order?

The best way to check for your order is to track through our online helpline nos 022-4047-6211 or sales@squarefoot.co.in and we will revert back to you within 24 working hours.

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you: Please check on all external surfaces across the product for any breakages, cracks, chip-offs. All products that involve assembly, incase you have bought the installation service from us, installation team will come separately and install this. You can also reach out on our helpline nos and request installation incase of any confusion. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.

What if I receive a damaged product?

We work with manufacturers who have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please write to us at sales@squarefoot.co.in. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

Can I cancel the order?

We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner. 1. Cancellation prior to delivery - You can cancel your order for any product at any time prior to its delivery by logging into your account and selecting the 'Request cancellation' option. Cancellations are accepted only within 48 hours of placing an order 2. Cancellation at the time of delivery - In case you are unhappy with a product, you may return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed. 3. Cancellation after delivery is not allowed - After delivery of the product, only After Sales services will be applicable, and cancellation is not an option.

Is there a cancellation fee applicable?

We generally do not levy cancellation fees incase of cancellation within 48 hours.

NOTE

Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.

Protecting your personal data (your “Data”) is a serious matter for Squarefoot. This privacy policy (the “Privacy Policy”) explains how we collect and use your Data, in compliance with applicable legislation. We also encourage you to read our COOKIES POLICY.

Who is the controller of your data?

The controller of your Data, which decides how and why your Data is processed, is Classic Floorings & Interiors Pvt. Ltd., a Indian company with a share capital of Rs. 98,70,000/- registered under Indian Companies Act,1956 CIN No. U74999MH1995PTC091743, having its registered office located at: Raghuvanshi Mansion, Raghuvanshi Mills Compound, 9-11, Senapati Bapat Marg, Lower Parel, Mumbai 400 013 (hereinafter referred as to “Classic Floorings & Interiors Pvt. Ltd.”).

Where this Privacy Policy refers to “we”, “our” or “us” below, this shall mean Classic Floorings & Interiors Pvt. Ltd.

What does this privacy policy apply to?

This Privacy Policy applies to all your Data collected by Sqaurefoot, whether through Squarefoot website or by any other means.

Squarefoot website or applications may contain links to the websites of our partner networks and/or affiliates. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

This Privacy Policy may occasionally be updated. Please refer to the latest version online. Which data do we collect from you?

We may collect Data that you provide us with through various channels, including websites, social media, events, telephone contacts, email or otherwise. Such Data may include:

identification information (e.g. name, surname, date of birth)
contact details (e.g. postal address, e-mail address, phone number)
job title/position in your company, if you are acting in a professional context
records of correspondence with Squarefoot and responses to our surveys.

We may also collect your Data by automatic means, including cookies and other tracking devices. Please note that your IP address will never be used to identify you as a physical person but will simply enable us to determine the city from where you are connected. See our COOKIES POLICY for more information.
We may obtain your Data from external sources, for example from third party companies or publicly available sources. This Privacy Policy applies to any of these Data and, whenever possible, we will inform you of the source from which we have obtained them.

For what purposes do we use your data? We mainly use your Data for the purpose of managing our customer/prospect relationships, notably when:

processing orders and delivering products
responding to your requests
managing products claims
sending you news and information about our products that may interest you
managing loyalty programs
conducting surveys to improve our services and products
organizing contests
generating statistics for marketing analysis.

We may process your Data for any other specific purpose indicated at the time of Data collection. Where do we store your data?

Your Data are stored either in our own database or in the database of our service providers. How do we ensure security and confidentiality of your data?

Sqaurefoot is committed to ensuring the security of your Data. To this end, we maintain appropriate technical and organizational measures to avoid, as far as possible, any accidental or unlawful destruction, loss, alteration, or unauthorized access.

For how long do we keep your data?

We will retain your Data for the period of time necessary to achieve the purpose for which they were collected, within the limits provided by applicable law. In some circumstances, we may keep your Data for a longer period of time in order to satisfy legal, accounting or reporting requirements.

What are your rights and how can you exercise them? Subject to applicable law, you may have the right:

To access your Data
To correct and update your Data
To erase your Data
To restrict the processing of your Data
To object to the processing of your Data, mainly when the processing is based on our legitimate interests
To withdraw your consent at any time
To request the return of your Data in a structured data file, either to you or to a third party, where technically feasible (data portability)
To lodge a complaint with the competent data protection authority.

By continuing use this site, you agree to the Privacy Policy and our use of cookies.

WOOD

CARPET

Delivery Terms